Refund Policy
Thank you for choosing ArrangeHiddenQuick. We strive to provide fresh, high‑quality food and a pleasant dining or online ordering experience. This Refund Policy explains how we handle refunds, exchanges, and service credits for orders placed through our site at arrangehiddenquick.xyz. By placing an order with us, you agree to the terms described below.
Eligibility for refunds
We offer refunds for meals that are delivered late, arrive in a damaged or incorrect state, or do not meet the description of the item as advertised on our site. Refunds are also considered for orders that were not fulfilled due to a system error or unavailability of items that were confirmed at the time of purchase. To request a refund, customers should contact our support team within 48 hours of delivery or notification of an issue at +44 20 7946 0123 or via our contact page on arrangehiddenquick.xyz.
Non‑refundable items
Certain items, such as beverages or desserts that have been opened or partly consumed, may be non‑refundable for hygiene and safety reasons. If a beverage selection includes a non‑ic option, we will consider it as part of the standard menu and apply the same policy as other drinks. In all cases, we ask you to provide clear photos of the issue and your order number to help us process your request quickly.
Process for refunds
Once your request is received, our customer care team will review the claim and respond within 1–2 business days. If approved, refunds are issued to the original payment method or as a digital credit to your ArrangeHiddenQuick account, depending on the nature of the request and the payment gateway used. Please note that processing times may vary by bank or card issuer and can take up to several business days after approval. We reserve the right to offer a replacement item instead of a refund if that is more suitable for the situation.
Order changes and credits
If you prefer to receive a credit for future orders instead of a direct refund, we can issue a store credit equal to the value of the issue, within the policy constraints. Store credits are tied to your ArrangeHiddenQuick account associated with your order, and can be redeemed for any eligible menu items on our site. Credits expire after a reasonable period and cannot be redeemed for cash where prohibited by law. For orders placed for group events or catering, the terms of refunds and credits may differ; please contact our team for a tailored resolution.
Delivery issues
In the event of late delivery or missing items, please report the problem within the same 48‑hour window. Our delivery partners strive to ensure order accuracy and timely arrival, but occasional delays can occur due to traffic, weather, or restaurant workflow. We appreciate your understanding and will investigate promptly to offer a fair remedy, which may include a replacement, discount, or refund as appropriate.
Quality assurance
All meals prepared at 12 Pizza Lane in London, WC2N 5DU, United Kingdom reflect our commitment to quality. If you have concerns about portion size, temperature, or presentation, please provide details and photos when submitting your claim. Our policy adheres to applicable consumer protection laws and standards, and we will process all claims in good faith to restore your confidence in ArrangeHiddenQuick.
Data and privacy
We collect order data solely to fulfill the refund process and to improve service. Personal information used for refunds is handled in accordance with our privacy policy and local regulations. For any questions about refunds or data handling, contact +44 20 7946 0123 or visit arrangehiddenquick.xyz.
Changes to this policy
We may update this Refund Policy from time to time to reflect changes in our processes, legal requirements, or menu offerings. The most current policy will be posted on arrangehiddenquick.xyz and will apply to all orders received after the publication date. Last updated: 20 August 2025.
Contact
If you need assistance or have questions not covered here, please reach out to us at +44 20 7946 0123 or through the contact form on arrangehiddenquick.xyz. We are located at 12 Pizza Lane, London, WC2N 5DU, United Kingdom, and we are dedicated to resolving your concerns promptly and fairly.
Note: This policy is designed for a pizza‑focused service and reflects our aim to deliver delicious meals and fair customer service. It is not intended to create any legal rights beyond those required by applicable law.